Shipping policy

At Al Muhafiz, we are committed to providing our customers with a smooth, reliable, and convenient shopping experience. We carefully process every order and work with trusted delivery partners to ensure your products reach you safely and on time.

🚚 Delivery Time

  • Orders are usually processed within 1 business day.
  • Estimated delivery time is 3–4 business days after order confirmation.
  • Delivery times may vary depending on your location, product availability, weather conditions, or unforeseen circumstances.
  • Our delivery team may contact you by phone to confirm your order before dispatch.

💰 Cash on Delivery

We offer Cash on Delivery (COD) on eligible orders.

You can pay the total amount to the delivery representative when your order arrives.

📦 Order Tracking

Once your order has been dispatched, tracking information may be provided where available. You can use the tracking details to follow your shipment.

📍 Delivery Address

Please make sure that your name, phone number, and delivery address are correct when placing your order. Al Muhafiz cannot be held responsible for delays caused by incorrect or incomplete information provided by the customer.

🔄 Failed Delivery

If our delivery partner is unable to deliver your order due to an incorrect address, unreachable phone number, or repeated failed delivery attempts, the order may be returned to the supplier/warehouse.

If you still wish to receive the product, a new delivery request may be required.

📦 Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery with your order details and clear photos/videos of the product.

We will review the issue and assist you according to our Return & Refund Policy.

🌍 Shipping Availability

Shipping availability and delivery charges may vary depending on the customer's location and the product ordered.

📞 Contact Us

If you have any questions regarding your order or delivery, please contact our customer support team.

Thank you for shopping with Al Muhafiz. ❤️